Technical support is provided to address technical issues associated with running the software on your computer. This innovative approach to Tech Support is being offered in order to keep the purchase price of the CleanOpsStaff software low. This does not include training or advice in the use of the software. TECH SUPPORT AND ON-LINE TRAINING SESSIONS Overview Training Sessions will no longer be free starting November 15, 2009 except to users with 12-month Tech Support Agreement. Training will be bundled with Tech Support agreements. Hunter Consulting and Training will now be offering two types of on-line training (1) Open Invitation Overview Training -- cover many topics with few details; and (2) Specialized Training -- cover only several topics with great details allowing for hand-on by user with access to a computer to see the training material and a computer to follow along. Users who purchase a 6-month or 12-month Tech Support Agreement will receive a personalized detailed one hour training session covering several topics of their choice at a time that fit thier schedule!! Users with 12-month Tech Support Agreement can attend as many Open Invitation Overview Training sessions as they like for free and attend and unlimited number of Specialized Training sessions for 1/2 price Users with 6-month Tech Support Agreement can attend as many Open Invitation Training sessions as they like for 1/2 price and attend an unlimited number of Specialized Training sessions for 25% discount. |
| For 12 months from purchase of Service Product HCT-1 (Tech Support for 12 months), Hunter Consulting and Training will provide technical support via email and its TechCallBack Service. The Tech Support will be provided for a single computer or one desktop and one laptop running under a single CleanOpsStaff Product Code. |
| The CleanOpsStaff Product Code and Activation Key will be the identifier for entitlement to this service once purchased. Subscribers to this service will be able to submit request for TechCallBack service to Hunter Consulting and Training concerning a technical issue. Hunter Consulting and Training will respond to the request within five business days, but often within the same day and sometimes immediately. |
| Subscribers may also make use of Hunter Consulting and Training TechCallBack Service by leaving a phone number and suggesting 20-minute time slots to schedule a TechCallBack assistance session. Sessions may be extended beyond 20 minutes by the troubleshooter and if call volume allows. |
| Subscribers are entitled to up to 12 TechCallBack assistance sessions during the six-month period. During the TechCallBack assistance, session if the issue cannot be resolved though phone discussion the subscriber will be invited to join an on-line session via GoToMeeting where the subscriber and the troubleshooter can share each other screen and the subscriber can give control of the subscriber keyboard to the troubleshooter for remotely troubleshooting if desired by the subscriber. |
Simply click the "Buy Now" button to complete your purchase and an email notification will be sent to Hunter Consulting and Training. Print your receipt, as it will serve as your proof of subscription to this service. A TechCallBack button in the Action Button Group of CleanOpsStaff Program Manager makes it easy to request service. Make sure you include your CleanOpsStaff Product Code (s) in the below input box before clicking the "Buy Now" button. |
If your institution does not use credit cards then you may fax a purchase order to 928-563-0345.
Service Product HCT-1: Tech Support for 6 months
($20.00/mo introductory rate -- $120.00)
Technical support is provided to address technical issues associated with properly running the software on your computer. This innovative approach to Tech Approach is being offered in order to keep the purchase price of the CleanOpsStaff software low. This does not include training or advice in the use of the software. TECH SUPPORT AND ON-LINE TRAINING SESSIONS Overview Training Sessions will no longer be free starting November 15, 2009 except to users with 12-month Tech Support Agreement. Training will be bundled with Tech Support agreements. Hunter Consulting and Training will now be offering two types of on-line training (1) Open Invitation Overview Training -- cover many topics with few details; and (2) Specialized Training -- cover only several topics with great details allowing for hand-on by user with access to a computer to see the training material and a computer to follow along. Users who purchase a 6-month or 12-month Tech Support Agreement will receive a personalized detailed one hour training session covering several topics of their choice at a time that fit thier schedule!! Users with 12-month Tech Support Agreement can attend as many Open Invitation Overview Training sessions as they like for free and attend and unlimited number of Specialized Training sessions for 1/2 price Users with 6-month Tech Support Agreement can attend as many Open Invitation Training sessions as they like for 1/2 price and attend an unlimited number of Specialized Training sessions for 25% discount. |
| For six months from purchase of Service Product HCT-1 (Tech Support for six months), Hunter Consulting and Training will provide technical support via email and its TechCallBack Service. The Tech Support will be provided for a single computer or one desktop and one laptop running under a single CleanOpsStaff Product Code. |
| The CleanOpsStaff Product Code and Activation Key will be the identifier for entitlement to this service once purchased. Subscribers to this service will be able to submit request for TechCallBack service to Hunter Consulting and Training concerning a technical issue. Hunter Consulting and Training will respond to the request within five business days, but often within the same day and sometimes immediately. |
| Subscribers may also make use of Hunter Consulting and Training TechCallBack Service by leaving a phone number and suggesting 20-minute time slots to schedule a TechCallBack assistance session. Sessions may be extended beyond 20 minutes by the troubleshooter and if call volume allows. |
| Subscribers are entitled to up to six TechCallBack assistance sessions during the six-month period. During the TechCallBack assistance, session if the issue cannot be resolved though phone discussion the subscriber will be invited to join an on-line session via GoToMeeting where the subscriber and the troubleshooter can share each other screen and the subscriber can give control of the subscriber keyboard to the troubleshooter for remotely troubleshooting if desired by the subscriber. |
| Simply click the "Buy Now" button to complete your purchase and an email notification will be sent to Hunter Consulting and Training. Print your receipt, as it will serve as your proof of subscription to this service. A TechCallBack button in the Action Button Group of CleanOpsStaff Program Manager makes it easy to request service. Make sure you include your CleanOpsStaff Product Code (s) in the below input box before clicking the "Buy Now" button. |
If your institution does not use credit cards then you may fax or email a purchase order to 928-563-0345. Send an email to discuss volumn discount for purchase of 10 or more units.